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Complex VAT question! UK expert needed

I am looking for a local UK advisor to help me regarding the taxation in my case. I am working with an international, UK-Ltd. company that will provide an e-wallet kind of functionality to its customers (normally corporate customers), for mobile messaging services, that are paid by card, or by the cell phone bill (using “premium SMS” billing). Our e-wallet has the role, that our customers can withdraw surplus that they have accumulated, through providing mobile messaging services through our system, at a charge, to end-users. Our cell phone billing processing company are located outside the EU, and they send us billed money ex. VAT. Thus for some purchases from end-customers (= adding funds to the e-wallet), we get VAT money, while for others, we do not. My question is this: When we pay these out to our customer (= withdrawal from the e-wallet), how do we do this, in such a way as not to pay to them more VAT money, than we have debited end-customers of, previously? I.e., what VAT rules / laws / principles can we rely on, in order not to do that. I ask this, for UK companies only. (For other EU companies, the VAT we apply on withdrawals should be 0%, to the best of my knowledge. For non-EU companies, VAT is not applicable and should thus be 0% also.) One way in which I am clear that we could do this, is to view the service we provide as regards the e-wallet, as a money transfer service (a la moneybookers.com) – they just move the money, there are no questions about or regards to VAT involved. Though, to work as a money transfer service, I suppose we would need a special registration in this purpose with the government – so this is quite out of scope, is it not?

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