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UK tax information needed

I have a customer who is partially exempt, and they are asking us to give them an invoice which adds no VAT on the basis that they are partially exempt and are going to use the goods for an exempt supply (so hence they cannot claim the VAT back). I personally think that we must add VAT, on the basis that our supplies are standard rated and it doesn’t matter that they are partially exempt. From their point of view I can understand why they don’t want VAT to be added, as they cannot claim the VAT back as they are using our goods for an exempt supply to their customer. I would appreciate you UK tax expert advice. Thank you

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